Questions we get asked

Because everyone deserves a valid will, not just people who can afford a solicitor. The Individual and Couple's Wills builders are free forever, no catch, no account needed, and no card details required.

Gaia earns from the optional add-ons families choose when they want extra certainty: a solicitor review of your DIY will, or a fully bespoke will drafted by a partnered solicitor for complex estates.

A partnered estate solicitor reads your completed will, checks the wording and execution requirements, and flags anything ambiguous or risky.

You receive personalised feedback within 5 business days, plus 12 months of unlimited updates and secure digital storage with trusted-contact access.

Because everyone deserves access to a properly structured trust, not just people who can afford a solicitor. The Individual and Couples Trust builders are free forever, no catch, no account needed, and no card details required.

Gaia earns from the optional add-ons families choose when they want extra certainty: a solicitor-drafted trust, or a fully bespoke trust for complex estates.

The free tier stays free, and the paid plan can be cancelled from your billing page. Your plan runs to the end of the access period you've paid, with no sudden loss of access.

We don't believe in locking people in or pulling the rug out from under their plans.

Anyone you share the link with and anyone who scans the plaque.

Memorials aren't listed in a public directory, and you can remove any tribute. If you ever want a memorial taken down, one email to us and it's done.

Start with who you are to the person and one clear memory or quality that captures them.

Gaia's writer prompts you for a few memories and details first, then builds an opening from there — so you're never facing a blank page.

A short introduction, a few honest stories or memories, the qualities that made them who they were, and a closing thought or goodbye.

You don't need to cover their whole life — a handful of real moments says more.

Yes, if it feels true to them. A lot of the most memorable eulogies mix warmth, honesty and a little humour alongside the sadness.

Gaia helps you find a tone that sounds like it came from you.

Their name, age, and the date they passed, along with key relationships (survived by...) and funeral or memorial details if you want to share them.

Gaia's generator asks for these details and drafts a respectful notice around them, ready for newspaper, social media or email.

Typically 2–4 short paragraphs — enough to share the news clearly without needing to cover a whole life story.

Newspaper versions are usually the shortest; social media and email versions can run a little longer.

No, and it doesn't try to be. A will is a legal document, whilst your vault is the organised, human layer that sits alongside it.

It stores the account details, documents, messages and instructions your executor and loved ones will need to act on your will. Think of it as giving your family a map, not just a destination.

Only what you choose, and only when the time is right. While you're alive, your vault is entirely private unless you deliberately share something.

After you pass, the people you've named receive access only to the specific items you assigned to them and nothing more.

In normal operation, no!

Strict database rules mean only you can reach your private vault. We are honest, though, this is not a zero-knowledge system, and the items you mark for release are deliberately recoverable by our approved, human-reviewed release process.

In everyday use, only you, via your password and an optional 2-step verification.

Nominated contacts see nothing until a formal claim has been made by providing a death certificate to our team. Once reviewed and verified, each person receives a secure access link only to the items you specifically assigned to them.

Yes. What makes a will valid isn't who typed it, it's how it's executed. You must be over 18 and of sound mind, the will must be in writing, and you must sign it in the presence of two adult witnesses who are present at the same time and who also sign it.

Your witnesses shouldn't be beneficiaries (or their spouses). Gaia includes a witness signing block and step-by-step instructions when you print your will.

You die "intestate", and a legal formula in your state or territory decides who inherits, typically your spouse and children in fixed proportions. Unmarried partners, stepchildren, friends and charities can miss out entirely.

A court also appoints someone to administer your estate, which is usually slower, more expensive and more stressful for your family than following a will.

For a straightforward estate, like a home, savings, super and possessions left to family, a properly signed and witnessed will like the one Gaia creates is generally all you need.

If your situation is more complex, you should have a solicitor draft it from scratch — that's what our Bespoke Lawyer Will is for.

Yes, provided it's properly executed. A trust is created when a valid trust deed is signed by the settlor and trustee(s) in accordance with the formalities that apply in your state or territory.

Gaia includes a signing block and step-by-step instructions when you print your trust deed.

Your assets stay in your own name and pass according to your Will (or intestacy laws if you don't have one), rather than being held and managed on the terms you choose.

This can mean less control over how and when beneficiaries receive their inheritance, and fewer protections for complex or higher-value assets.

For a straightforward trust, holding a home, savings or simple assets for named beneficiaries, a properly signed and witnessed trust deed like the one Gaia creates is generally all you need.

If your situation is more complex, you should have a solicitor draft it from scratch, that's what our Bespoke Lawyer Trust is for.