Enhancing empathy,
never replacing it.
Unlike generic CRMs, Gaia CRM was created specifically for the funeral profession. It's cloud-based, easy to adopt, and built to automate time consuming tasks so your team can focus on service, not paperwork.
Here's what our CRM really means for you
Gaia CRM is built for the way funeral providers truly work. No clunky spreadsheets and no scattered systems. Unlock your team's potential with a simple, secure platform that lightens your load, reduces admin, and frees you to focus on grieving families.
- Capture all client and deceased information quickly and securely, with guided forms tailored to your workflows.
- Securely autofill essential documents for submission with Births, Deaths and Marriages.
- Keep families informed with real-time updates.
- Get data-driven insights to improve operations and identify growth opportunities.
- Simple contracts, easy invoices, and payments that stay on track.
Why your clients
will love
your Gaia organised services
Everything is
organised
Everything is
secure
Everyone is
cared for
From paperwork to
people care
—
simplified.
Arranging a funeral ceremony within minutes
Capture all details of the deceased in just a few minutes. You can do so effortlessly on the go via a mobile or tablet device
- Capture key details to directly share with Births, Deaths and Marriages
- Keep online tributes and ceremony details in one easy place
- Update packages and add-ons instantly
- Gaia is built for peace of mind as our team acts fast, fixing issues with care and clarity
Smart analytics at your fingertips
You can stay on top of how your business is performing across all sites by setting up real-time tracking on services, costs and revenue, digital marketing, and conversion rates.
- Track web traffic, enquiries, and bookings from your dashboard
- Easily integrate into offerings like Xero, so there is no double handling and no missed invoices
- Spot trends, optimise packages, and grow with confidence as we help turn your data into opportunities
Business empowerment
Customise your dashboard with modules that boost your business health.
- Personalise by white labelling your CRM
- Calendar view keeps every ceremony organised at a glance
- Get notifications on all activities and tasks to complete
- Catalogue, customise and display your product ranges and prices
- Avoid overspending on training and managing smooth coordination with your team and vendors
For your grieving families
We know empathy lies at the heart of serving the community in their most vulnerable moments. As care providers, we want to ensure that funeral directors can uphold their traditions while becoming digital-ready for the evolving needs of a new generation.
- Reduce customer calls with real-time tracking
- Simplify collecting details and organising a new ceremony for families returning for an additional service
- Give families access to a powerful, always on, online tribute platform
- Give access to live streaming so anyone can attend the ceremony
