Who should you call first when someone dies?
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Knowing who to call can feel overwhelming. Here's a short guide based on what happened.
At home, when the death was expected
Ring the person's GP or palliative care nurse. They'll come and confirm the death. There's no need to hurry. You can stay with your person while you wait.
At home, when the death was sudden or unexpected
Ring 000. Paramedics and police will come. The police may report the death to the coroner, which is the usual process when someone dies unexpectedly. It's not a sign that anyone is in trouble.
In hospital, a hospice or aged care
The staff will contact the doctor and help with the paperwork. They'll let you know when the funeral director can come. Ask for the time you need to say goodbye.
Overseas
Contact the Australian embassy or consulate in that country, or call the Department of Foreign Affairs and Trade's 24-hour Consular Emergency Centre. They can help with local paperwork and bringing your person home.
Who do I call next?
Once the death has been confirmed:
- A funeral director you trust.
- One or two family members or friends who can help share the news.
- The executor named in the Will, if that's not you.
Common questions
Call healthdirect on 1800 022 222 for advice on what to do next.
Not until the death has been confirmed. After that, a funeral director usually moves them.
Lifeline is there 24 hours a day on 13 11 14. Griefline is on 1300 845 745.
Written by Daniel Xuereb. Last reviewed .
This article is general information for people in Australia. Rules and processes differ between states. If you're unsure, ask your doctor, funeral director or a solicitor.
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